Interface Aesthetics Terms and Conditions

Cancellation

Please note cancellation charges apply.
The booking deposit is immediately non-refundable.

1. Booking Deposit: The booking deposit is non-refundable once paid. This secures your place on the course.
2. Cancellations:
   • More than 28 Days’ Notice: If you cancel with more than 28 days’ written notice, you may reschedule your booking without a penalty, subject to availability.
   • Less than 28 Days’ Notice: If you cancel within 28 days of the course, the following fees apply:
     • Up to 14 Days Before the Course: 50% of the course fee will be non-refundable.
     • Less than 14 Days Before the Course: The full course fee is non-refundable.
3. Course Cancellations by Interface Aesthetics: In the event that Interface Aesthetics cancels a course, you will be entitled to a full refund or the option to reschedule at no additional cost. We do not accept responsibility for any travel or accommodation expenses incurred by delegates.
4. Rescheduling: If you wish to change your course date, we require at least 28 days’ written notice. Any rescheduling request made within 28 days may incur a holding fee of £500, at our discretion.
5. Illness or Emergency: If you need to cancel due to illness, we will charge an administrative fee of £500 + VAT. While we understand that unforeseen circumstances arise, rescheduling to a future course is subject to availability. We will make every effort to accommodate you in the next available course.

Bookings

1. Deposit: If your booking is made more than 28 days in advance, a deposit is required to secure your place.
2. Full Payment: For bookings made within 28 days of the course, full payment is required at the time of booking.
3. Cooling-Off Period: If you have booked the course online or by phone, you have the right to cancel within 14 days of booking without incurring any fees, provided the course has not already taken place within this period.

Training Day

1. Certificate of Attendance: A certificate will be issued upon completion of the course. Interface Aesthetics is accredited by the leading providers of cosmetic insurance in the UK. Delegates may seek insurance with one of these providers upon completion.
2. Models: Delegates are not required to bring models. Interface Aesthetics will provide model patients for training purposes. While we aim to provide models for all required treatments, we cannot guarantee model availability for every treatment area.
3. Punctuality: Delegates arriving more than 60 minutes late may not be allowed to participate, at the discretion of the Interface Aesthetics team.
4. Refreshments: Lunch and refreshments are provided. Please notify us of any dietary requirements or allergies in advance.
5. Photographs: Delegates are not permitted to take photographs or videos during training. Any before-and-after photographs taken for training purposes remain the property of Interface Aesthetics and may only be used for training records, not for personal social media or websites.
6. Training Support: Delegates will have access to an aesthetic trainer via email for post-course training support.

Level 7 Diploma in Aesthetic Injectables

1. Course Changes: Interface Aesthetics may need to make changes to training in accordance with the regulated qualification’s specifications. We will inform delegates of any changes as soon as possible.
2. Mentorship Days: Level 7 delegates are subject to the same cancellation policy as all other courses. Failure to cancel or reschedule with at least 28 days’ notice may result in a £800 + VAT fee for additional training days to complete the clinical component.
3. Payment Plans: Where a payment plan is agreed, the full course fee must be paid before the qualification is issued. If the delegate fails to adhere to the payment schedule, Interface Aesthetics reserves the right to suspend or cancel the delegate’s training.

1-to-1 Course Terms and Conditions

Course Changes:

At Interface Aesthetics, we are committed to delivering training of the highest standard and may occasionally need to make changes to ensure compliance with regulated qualifications. If changes are necessary, we will notify you as soon as possible to minimise any disruption.

Cancellations by Interface Aesthetics:
In the rare event that we must cancel your course, we will offer you the choice of a full refund or the opportunity to reschedule at no additional cost. While we strive to avoid cancellations, please note that we cannot reimburse any travel or accommodation expenses incurred.

Non-Refundable Courses:
Once a course is booked, it is considered non-refundable. This policy reflects the significant resources, planning, and coordination involved in organising your training.

Rescheduling Requests:

We understand that plans can change, and if you need to reschedule your course date, we kindly ask for at least 28 days’ written notice. Rescheduling requests made within 28 days of the course date will incur a fee of £800 + VAT to cover for Administrative and Operational costs. This ensures we can manage our resources effectively and continue to provide high-quality training.

 Last minute cancellations Due to Illness or Emergency:
At Interface Aesthetics, we deeply sympathise with delegates facing unforeseen circumstances such as illness or emergencies. However, rescheduling in such cases will incur a fee of £800 + VAT to cover for administrative and operational costs involved. We aim to provide as much flexibility as possible, but the fee is necessary to cover the substantial operational costs involved in running a 1-to-1 course.

These costs include:

• Trainer Fees: Our trainers are highly experienced professionals who balance running their own successful businesses with delivering exceptional training. When a trainer commits to a course, they block out time in their busy schedules specifically for you. As this time cannot be reallocated, their fees remain payable regardless of attendance.
• Staff Salaries: A dedicated team of coordinators and support staff is scheduled to ensure your training day runs seamlessly, and their time is fully committed to your course.
• Venue Costs: The training space is reserved exclusively for your session, with non-refundable costs incurred for the booking and setup.
• Deliverables: Products and Consumables: Training materials and products are prepared well in advance to meet the highest standards, and these costs are non-recoverable.

We hope you understand that while we strive to accommodate rescheduling requests, these fees are essential to ensure fairness to our trainers, staff, and other delegates. Rescheduling is subject to availability, and we will make every effort to secure you a new date that fits your schedule.

This policy allows us to maintain the level of expertise, care, and professionalism that Interface Aesthetics is known for, while ensuring that our trainers and team are fairly compensated for their time and expertise.

We appreciate your understanding and are here to support you through the process should any issues arise.

Privacy Policy

1. We comply with the UK’s Data Protection Act and GDPR regulations. We do not store credit card details nor do we share personal information with third parties. For more details, please refer to our full privacy policy on our website.

Limitation of Liability

1. Interface Aesthetics does not accept responsibility for any travel or accommodation costs incurred by delegates in the event of course changes or cancellations.
2. While we strive to provide a complete list of models for each course, we are not liable if unforeseen circumstances result in the absence of models.
3. Interface Aesthetics is not responsible for securing employment for delegates after training. We are solely a training provider.

Dispute Resolution

1. Any disputes arising under these terms will be subject to mediation or arbitration before any legal proceedings are undertaken, in line with best practice for resolving commercial disputes in the UK.

Interface Aesthetics Model Patient Terms and Conditions

Introduction

Thank you for choosing to participate as a model patient at Interface Aesthetics, a leading non-surgical aesthetics training academy. Our academy is proud to be JCCP Approved, ensuring the highest standards of safety and education in aesthetics. Your participation supports the training and development of future aesthetics practitioners, and in return, you receive treatments at a discounted rate.

This document outlines the terms and conditions under which you will receive treatments at Interface Aesthetics. By signing below, you confirm that you have read, understood, and agree to these terms and conditions.

1. General Information

• Supervisory Structure: Treatments are conducted under the supervision of certified trainers with a minimum of five years of experience in injectable aesthetics. Trainees are registered healthcare professionals (Doctors, Dentists, Nurses) with prior extensive knowledge of facial anatomy. They receive theoretical and practical training under the guidance of our expert tutors.
• Accreditation: Interface Aesthetics is accredited by OFQUAL to deliver the nationally recognized Level 7 Diploma in Injectables and is a JCCP Approved training academy, reflecting our commitment to excellence in the aesthetics industry.
• Discounted Treatments: As a model patient, you will receive treatments at a significantly reduced cost—up to 70% less than private practice rates. This reduction reflects your role in a training program, and the cost savings come with the understanding that treatments are part of an educational experience.

2. Appointment Booking, Deposits, and Cancellations

• Appointment Commitment: By booking an appointment, you agree to attend at the specified time and location. If you need to cancel, you must provide notice in advance. Failing to attend or cancelling without sufficient notice disrupts the training program and prevents other model patients from receiving treatment.
• Deposit Requirement: A 50% deposit may be required to secure your appointment. This deposit will be applied to your treatment price on the day. If you cancel within 48 hours of the training session or fail to attend, the deposit is non-refundable. Where no deposit is taken, Interface Aesthetics reserves the right to reclaim 50% of the treatment price for late cancellations. This may be applied to future treatments.

3. Consent Forms and Pre-Treatment Requirements

• Completion of Consent Forms: All consent forms, including medical histories, must be completed before treatment. This information is necessary to ensure your safety. Failure to provide complete information may result in the cancellation of your treatment.
• Treatment Providers: You will be treated by trainees (delegates), tutors, or both. You cannot request a specific person to administer the treatment. Trainees may pause treatments for educational discussions, and the training environment may be shared with other patients, limiting privacy.

4. Photography and Videography

• Use of Images: Photography and videography may occur during your treatment for training and marketing purposes. We will ask for your consent to the use of such materials on our website, social media platforms, and in promotional materials. Please speak with the staff on the day for more information. If you do not want your image to be used, just make it clear to the staff on the day of your treatment.

5. Results and Follow-Up

• Expectation of Results: Interface Aesthetics does not guarantee specific treatment outcomes. Results vary between individuals based on factors such as anatomy, metabolism, and healing processes. You acknowledge this and understand that no specific results are promised.
• Follow-Up Appointments: Any necessary follow-up or additional treatments will be provided during future training days. Adjustments will not be made privately with our trainers. Model patients are required to schedule follow-up appointments within Interface Aesthetics’ training days, as these treatments are provided within the scope of the training program.
• Emergency Aftercare: In the event of an emergency following treatment, contact Interface Aesthetics immediately. We will arrange for you to speak with or be seen by a clinician. Interface Aesthetics is not liable for medical treatment provided outside of our training environment.

6. Contacting Trainers

• No Private Contact with Trainers: As a model patient, you are receiving treatment as part of a training course, and you are asked not to contact the trainers in their private practices or clinics. All follow-up appointments, top-ups, or concerns must be addressed through Interface Aesthetics and not through the trainers’ private practices. Trainers cannot provide follow-up treatment outside of Interface Aesthetics’ scheduled training days.

7. Dissatisfaction and Refunds

• No Refunds: Dissatisfaction with the results of your treatment does not entitle you to a refund. If additional product or treatments are necessary, these will be charged accordingly. Refunds will not be issued for any reason.
• Dissolution of Product: If you are dissatisfied with the results of a dermal filler treatment and wish to have the product dissolved, Hyalase is available at a cost of £50, unless the issue is a result of complications related to the original treatment.

8. Code of Conduct

• Professional Conduct: All model patients are required to treat Interface Aesthetics staff, tutors, and trainees with respect and courtesy. Disrespectful behaviour or abuse will result in immediate termination of the treatment and exclusion from future appointments.

9. Liability Waiver

• Treatment by Trainees: You acknowledge that treatments will be conducted by trainees under the supervision of certified tutors. Interface Aesthetics is not liable for decisions made by trainees during your treatment, provided these decisions are made within the scope of professional practice and under appropriate supervision.
• Adverse Reactions: While every precaution is taken to minimize risks, adverse reactions may occur. By signing this agreement, you release Interface Aesthetics from liability for such reactions, provided they are consistent with standard care.

10. Right to Decline Treatment

• Right to Refuse Treatment: Interface Aesthetics reserves the right to decline treatment if it is deemed medically or psychologically unsuitable for the patient. All decisions regarding the appropriateness of treatment will be made at the discretion of the supervising tutors.
• Corrections by Other Practitioners: Interface Aesthetics does not provide corrective treatments for procedures performed by other practitioners. You should seek further care from the original practitioner or another private service provider if needed.

11. Model Policies

Interface Aesthetics maintains strict policies to ensure the safety and professionalism of our clinic environment. By signing this agreement, you confirm that you understand and agree to the following policies:

• JCCP Approval: Interface Aesthetics is a JCCP Approved training academy, adhering to the highest standards of patient care and safety.
• No Guarantees: Treatment results may vary, and no specific outcomes are guaranteed.
• Respect and Courtesy: All patients must treat our staff, trainees, and tutors with respect at all times.
• Clinic Environment: Children and pets are not allowed in the clinic.
• Medical Waiver: By participating as a model patient, you waive claims related to dissatisfaction with results, recognizing that treatments are part of a supervised training program.

Acknowledgment
By attending a model appointments with Interface Aesthetics you confirm that you understand and agree to the terms and conditions outlined above.

Botulinum Toxin treatments and top ups

Please note that we are restricted on the amount of units of toxin we can use. Due to the nature of a model appointment, we will follow the standard doses. Interface Aesthetics reserves the right to refuse to treat patients that we believe that the treatment is not in Patient’s best interest. We will always prioritise safety and will only treat if we understand that the treatment is in the patient’s best interest. If a top up is needed, we aim to provide this free of charge in the next available course event. We reserve the right to refuse to provide top up treatments after 6 weeks of the initial toxin treatment.

Dermal Fillers treatments

Interface Aesthetics reserves the right to refuse to treat patients depending on the results they want to achieve and depending on their expectations. We will always prioritise safety and will only treat if we understand that the treatment is in the patient’s best interest.

If you are booked in for dermal fillers treatments, as model patient, We will offer a full consultation to discuss your motivations, goals and expectations. Our Trainers will agree with you on a treatment plan with you. They will also discuss and agree product quantity and prices.

With dermal fillers, if you are not satisfied with the result of the treatment, we offer the possibility to dissolve the product with Hyaluronidase– it is within our discretion to charge £50 to dissolve any product that has been injected with no complications.

If you are not satisfied with the result due to wanting to see a greater, or more pronounced effect, it is possible that more product is needed. If this is the case, we will book you in for a review and offer advice. Interface Aesthetics will charge for any new treatment conducted. Interface Aesthetics does not offer refunds for treatments. A specific outcome can never be guaranteed.

If you have been treated before and did not get the results you wanted, please make sure you discuss this in your consultation and declare on your patient form.

We reserve the right to decline to see any patient for any reason. Importantly, we reserve the right to not treat any patient should the Trainers/Delegates decide that the treatment is not going to be beneficial for the patient wellbeing and mental health. Our clinicians can signpost patients to support to assist with any traumatic past issues prior to accepting to treat them.

Interface Aesthetics will not treat any patient that has already had treatment with another practitioner (not treated by Interface) and wants to fix/correct/improve the results achieved. In this case, we recommend that this patient should seek the practitioner that treated them in the first place or seek the standard (private) services of a practitioner.

We welcome your feedback and we are always interested in improving the service we provide.

Interface Aesthetics Training.

Contact: contact@interfaceaesthetics.co.uk for more details or any questions.