1.     INTRODUCTION

• These Terms apply to all Courses and related services delivered by the Company, whether delivered via Online Courses or in person via Practical Courses, including the Level 7 Course.
• By placing a booking, you confirm that you (and any Delegate you nominate) are acting wholly or mainly for purposes of your trade, business, craft or profession. You are not contracting as a consumer and statutory consumer cancellation rights (including any “cooling‑off” period) do not apply.
• These Terms, the Booking Confirmation and any documents expressly referenced in them comprise the entire agreement between you and us in relation to the relevant Course (the “Contract”). No other terms (including terms in your PO or correspondence) apply unless signed by a director of the Company. If there is any conflict, these Terms prevail over any other document.
• If you book on behalf of a Delegate or employer entity, you warrant you have authority to bind them to the Contract and that they accept these Terms.

2.     DEFINITIONS

• Acceleration

Has the meaning set out in clause 6.3.

• Account

The secure user profile that enables a Delegate to access the Learning Portal.

• Booking Confirmation

The written/email confirmation issued by the Company accepting a booking and confirming the key details of the relevant Course.

• Business Day

A day other than a Saturday, Sunday, or public holiday in England.

• Company

Interface Aesthetics Training Ltd (company number: 13469357), whose registered office is at 68 Ambergate Street, London, England, SE17 3RX (the “Company” or “we”, “us”, “our”).

• Confidential Information

All non-public information disclosed by a party (“Disclosing Party”) to the other (“Receiving Party”) in connection with a Course/Contract, in any form, including business affairs, pricing, methods, curricula, manuals, slides, Digital/Course Content, technical and commercial information, Model recruitment and any information marked confidential or that ought reasonably to be treated as confidential.

• Contract

Has the meaning set out in clause 1.3.

• Course

Any training, workshop, masterclass, mentorship day, assessment or related service provided by the Company, delivered as an Online Course or a Practical Course (and including, where applicable, the Level 7 Course).

• Course Content

Physical or printed materials, manuals, handouts and other tangible resources provided to Delegates during Practical Courses for educational and reference purposes.

• Delegate

The individual who attends or undertakes a Course and who is named in the Booking Confirmation.

• Digital Content

Any electronic content provided in connection with a Course, including e-learning, streamed or downloadable media, recordings, slides, documents, video libraries and access delivered via the Learning Portal or other platform.

• Fees

The price(s) payable for the relevant Course as stated in the Booking Confirmation (or, if not stated there, as published on the Company’s price list at the time of booking), exclusive of VAT and any other taxes or charges.

• Force Majeure Event

An event beyond a party’s reasonable control that prevents or materially delays performance, including (without limitation) natural disasters, fire, flood, epidemic/pandemic and related restrictions, war/terrorism/civil unrest, industrial action, government action or law, venue closure for such reasons, and failure of utilities, telecoms, internet or essential third-party platforms/hosting. It does not include lack of funds, market changes, or a party’s negligence/willful default.

• Instalment Plan

A structured payment plan available only for the Level 7 Course, subject to credit approval and the Delegate’s execution of a finance/credit agreement and direct debit set-up.

• Late Payment Fee

The administrative fee payable for each missed or late payment, as set out in clause 6.1 (currently £25 per missed or late instalment or invoice), or such other administrative fee as updated by the Company from time to time.

• Learning Portal

The Company’s online learning environment through which the Online Courses and Digital Content are delivered and accessed using an Account.

• Level 7 Course

The VTCT Level 7 Postgraduate Diploma in injectables, a post graduate diploma qualification, OFQUAL-regulated and academically accredited qualification, typically completed over 6 months–3 years and comprising guided learning, e-learning, supervised clinical portfolio and assessment.

• Models

Live Models or simulated Models (including mannequins) used for demonstrations and/or supervised practice during Courses.

• Online Course

A course delivered remotely via the Learning Portal or another digital platform, which may include live sessions, on-demand modules and/or Digital Content.

• OSCE / Final Assessment

The final objective structured clinical examination (or equivalent culminating assessment) required to complete a Course or the Level 7 Course, as applicable.

• Practical Course

A course (or course component) delivered in person at a physical venue, which may include demonstrations, supervised practice with Models and provision of Course Content.

• Registration Form

The written or electronic form issued by the Company to collect Delegate details, professional qualifications/registrations, insurance and other information required to enrol in a Course.

• Terms

These terms and conditions (as amended from time to time) governing the sale and provision of Courses by the Company.

• Tutor

The trainer, educator or clinical supervisor appointed by the Company to deliver all or part of a Course, whether in person or online.

• In these Terms, unless the context otherwise requires, the following definitions shall apply:

3.     FORMATION, ELIGIBILITY AND PROFESSIONAL STATUS

• Your booking is an offer. A binding Contract is formed only when we issue a Booking Confirmation. We may decline a booking for any lawful reason.
• No place on any Course is held or confirmed unless and until payment is made in accordance with clause 5 and we have issued a Booking Confirmation.
• You and each Delegate must meet our entry criteria and provide satisfactory evidence upon request (Be a Registered Healthcare Professional, GMC/NMC/GDC registration, ID, ). We may refuse, suspend or cancel a booking if eligibility is not met or documentation is not provided.
• You warrant that the Course is purchased wholly or mainly for business/professional purposes. If you book on behalf of a Delegate, you warrant they are attending in a professional capacity.

4. COURSE DELIVERY AND ACCESS
   • Online Courses. Access is via our learning portal. We will issue joining details and provide Digital Content by link or attachment. You are responsible for compatible hardware/software, security settings and sufficient internet bandwidth. We may update Digital Content periodically to reflect current clinical practice.
   • Practical Courses. We will confirm date, time and venue in the Booking Confirmation and may supply pre-reading or preparatory Digital Content. Course Content may be provided on the day. Delegates must comply with all health and safety, infection control and clinical protocols, particularly when Models are present.
   • Following acceptance, we will email logistical information, links, and instructions to access any attached or downloadable materials. You must ensure your email is active and monitored (see clause 5).
   • We may refine content, adjust schedules and substitute Tutors to maintain standards, ensure safety or reflect availability. This is not a basis for refund.

5.     FEES, DEPOSITS, INVOICING AND PAYMENT

• Fees and VAT. All Fees are stated in pounds sterling (GBP) and are exclusive of VAT and any other applicable taxes or charges unless expressly stated otherwise. We may correct any obvious clerical or typographical errors in pricing or arithmetic in any quotation, invoice or Booking Confirmation, and you shall pay the corrected amount where the correction is reasonably substantiated.
• All amounts are payable in GBP by the payment methods we accept from time to time. You are responsible for all bank charges, card fees and currency conversion costs (if any). Payment is deemed received only when cleared funds reach our nominated account.
• For Online Courses and Practical Courses (other than the Level 7 Course), payment in full is required at the time of booking. No place is reserved or guaranteed until cleared funds are received and a Booking Confirmation is issued.
• For the Level 7 Course, a place may be secured either by:
  • paying the full fee at the time of booking; or
  • completing both: (i) a signed credit/finance agreement approved by us or our finance partner; and (ii) the associated direct debit set-up for an approved Instalment Plan, by the deadline we notify.

• If the required steps in clause 4 are not completed by the deadline, we may withdraw the provisional reservation. Any deposit or instalments already agreed or due under the finance agreement shall remain payable.
• Where we accept a deposit to provisionally hold a place pending payment of the balance, that deposit is non-refundable and will be set off against the Course fee unless stated otherwise in the Booking Confirmation. If you fail to pay the balance when due, we may cancel the booking and retain the deposit as a reasonable pre-estimate of administrative and opportunity costs.
• Unless expressly agreed otherwise in writing, all invoices are due and payable immediately on issue. Where a specific due date is stated on the invoice or Booking Confirmation, payment must be made by that date. Time of payment is of the essence.
• If any payment fails, is reversed or becomes overdue, we may, without liability, immediately:
  • disable or restrict your Account;
  • revoke access to any Digital Content or the learning portal; and/or
  • withhold attendance on upcoming sessions of Courses until arrears (including any applicable fees and interest) are paid in full.
• Without prejudice to any other rights or remedies, where any sum is overdue we may withhold or suspend access to supervision, practical sessions, assessments, the Learning Portal, and/or withhold certificates, CPD confirmations, completion letters and the right to sit final assessments until all outstanding sums have been paid in full, together with any Late Payment Fees and interest under clause 6.
• We may apply any payment received from you to the oldest outstanding invoice or amount due, and/or to Late Payment Fees, interest and costs, in such order as we reasonably determine.

6.     LATE PAYMENT, INTEREST, ACCELERATION AND RECOVERY

• Late Payment Fee. If you fail to make any payment (whether an invoice or an instalment) by the due date, we may charge a Late Payment Fee per missed or late payment to reflect our administrative costs of credit control and access management.
• Contractual interest. Without prejudice to clause 1, interest shall accrue on any overdue sum at a rate of 4% per annum above the Bank of England Base Rate, calculated daily from (and including) the due date to (but excluding) the date of actual payment in cleared funds. Interest shall compound monthly and be payable on demand.
• Acceleration (Instalment Plans). If you:
  • miss two instalments in any rolling 12-month period; or
  • otherwise default in payment of any instalment and fail to remedy that default within seven (7) days of written notice,

then all remaining instalments and any other outstanding fees under the Contract shall become immediately due and payable (the “Acceleration”).

• Suspension and withholding. Where any sum is overdue, we may suspend access to the learning portal and Course activities and withhold access to the final OSCE/assessment, as well as withhold certificates, CPD confirmations, completion status and any letters of attendance until all outstanding sums (including Late Payment Fees, interest and costs) are settled in full.
• Recovery costs. You shall reimburse on demand all reasonable costs and expenses we incur in recovering overdue sums, including third-party debt collection fees and reasonable legal costs (on a standard basis), court fees and enforcement costs. This obligation is in addition to, and not in substitution for, any entitlement to statutory or contractual interest.
• Persistent default and cancellation. If any amount remains unpaid 30 days after its due date, we may, in addition to our other rights, cancel your booking and any reserved Course places without refund, and commence recovery action for all outstanding sums (including Late Payment Fees, interest and costs). Cancellation under this clause 6 shall be without prejudice to our right to damages and other remedies.
• No waiver. Any tolerance of late payment or any temporary suspension of enforcement shall not constitute a waiver of our rights, and we may enforce strict compliance at any time.

7. CANCELLATIONS, RESCHEDULING AND ILLNESS
   • Online access is non-refundable. Once we issue Account credentials or provide access to any Digital Content (including the Learning Portal, links or downloads), no cancellations or refunds apply to that online component.
   • For Hybrid Courses (online + practical), the online component is non-refundable upon issuance access under clause 7.1. The practical component is governed by clauses 7.3 to 7.9.
   • For Practical Courses:
     • Requests to cancel or reschedule a Practical Course session must be made in writing by email to the contact specified in the Booking Confirmation. The notice period is measured to the scheduled start time of the relevant session.
     • Cancellation vs. Rescheduling (Practical Course).
       1. Cancellation — charges and refunds.

1. Reschedule Request — charges and conditions.

• • Whole-Course Cancellation (non-Level 7)
    1. Scope. A Whole-Course Cancellation means you cancel all remaining sessions in a Course (including any packaged masterclasses purchased together), rather than re-arranging a single date.
    2. Hybrid Courses. Where a Course includes an online component, any online access or Digital Content already issued is non-refundable. The charges below apply only to the practical element of the Course.

• Charges and refunds. Notice is measured to the start of the first remaining practical session in the Course. We will refund any amount you have paid in excess of the applicable charge (deposits remain non-refundable):

1. more than 28 days’ notice: 20% of the total Fees.
2. within 28 days but more than 14 days’ notice: 50% of the total Fees.
3. 14 days or fewer (including same-day): 100% of the total Fees.
   7. Exception: If a professionally eligible Substitute Delegate is approved under clause 7.5 and pays in full for the remaining Course before the first remaining session, we waive the charge in (iii); only the substitute-delegate admin fee under clause 7.5 applies.
   8. Procedure. Whole-Course Cancellations must be in writing by email to the address in the Booking Confirmation and identify the Course and all affected dates.

• Whole-Course Rescheduling (non-Level 7)
  1. Scope. A Whole-Course Reschedule means you request to move all remaining sessions in a Course (or replace them with the next available run of the same Course).
  2. Availability and limits. Whole-Course Reschedules are subject to capacity and our course calendar. We will offer one alternative run/date pattern at our discretion. A booking may not be rescheduled more than twice in total (counting both single-session and whole-course changes).
• Notice is measured to the start of the first remaining practical session in the Course. Rescheduling charges are payable at the time of the request and are non-refundable:

1. more than 28 days’ notice: 10% of the total Fees.
2. within 28 days but more than 14 days’ notice: 30% of the total Fees.
3. 14 days or fewer (including same-day): 100% of the total Fees.
   • Confirming the new dates. If you do not confirm the offered alternative run/date pattern within five (5) Business Days, the Whole-Course Reschedule request will be treated as a Whole-Course Cancellation made on the date of your request and the charges will apply.
   • Price changes. If the list price for the same Course has increased by the time of the new run/dates, you must pay the difference before attending.
   • Personal circumstances are not a Force Majeure Event. For the avoidance of doubt, personal illness, inability to travel, transport disruption, childcare issues, employment/rota conflicts, or failure to obtain leave/visa/insurance do not constitute a Force Majeure Event and are treated in accordance with this clause
   • Substitute Delegate. Notwithstanding any cancellation or rescheduling charge that would otherwise apply under this clause 7, the Delegate may mitigate such charges by appointing a Substitute Delegate, subject to the following:
     • the proposed Substitute Delegate satisfies all entry/eligibility requirements and completes all onboarding (including the Registration Form) to our satisfaction;
     • the substitution is requested no later than three (3) Business Days before the first affected session (for a single session) or before the first of the remaining sessions (for a whole-course change);
     • the Substitute Delegate (or Delegate on their behalf) pays in full for the affected session(s) or the remaining Course, as applicable, before the first affected date, and pays the applicable Substitute Delegate administration fee under clause 8; and
     • the substitution is approved by us in writing (approval at our discretion).
   • Where the conditions above are met, the applicable 100% charge that would otherwise arise for the affected session(s) or the remaining Course will be waived; only the Substitute Delegate administration fee of £150 will apply. For clarity, (i) Digital/online elements already issued remain non-refundable; (ii) any other Fees or charges already incurred (including resit, extension or mentorship fees) remain payable; and (iii) substitution does not increase any rescheduling caps elsewhere in this clause
   • Catch-up sessions (optional, paid). Where a Delegate misses a Practical session (for any reason), we may, at our discretion and subject to Tutor/venue capacity, offer a catch-up session. Catch-ups are chargeable at £300 per half-day or £600 per day, must be prepaid, and must be booked within 30 days of the missed date. Catch-ups may not replicate the original session content or include Models and are not guaranteed to be available.
   • No partial refunds and no entitlement for dissatisfaction. Once a session commences, no partial refund is available for late arrival, early departure or partial attendance. Dissatisfaction with any element of the Course (including content, teaching style, Tutor, venue, Models, platform or structure) does not entitle you to a refund or reschedule beyond the rights set out in this clause
   • We may cancel, relocate or amend a Course (including venue, Tutor, timing or content) for operational reasons, Force Majeure Events or events beyond our control. If we cancel a Practical Course session, we will offer either:
     • an alternative date at no additional charge; or
     • a refund of the affected session fee.
   • We are not liable for any travel, accommodation, parking or incidental costs in any circumstances.

8.     LEVEL 7 COURSE – SPECIAL TERMS

• This clause 8 applies only where the Delegate has booked the Level 7 Course (VTCT Level 7 Postgraduate Diploma in Injectables). If the Delegate has not booked the Level 7 Course, this clause 8 does not apply and the remainder of these Terms govern the booking.
• The Level 7 Course typically runs for 12–36 months and includes guided learning, digital learning via the Learning Portal, supervised clinical practice/mentorship to build a portfolio, masterclasses/workshops, and assessments including a final OSCE. Delivery order and modes may be adjusted within awarding-body rules.
• You must meet entry criteria, complete the Registration Form, maintain appropriate professional registration and insurance, and follow clinical governance and safety requirements.
• A place on the Level 7 Course is confirmed only on:
  • full payment of the Fees for the Level 7 Course; or
  • completion of both an approved credit/finance agreement and the direct-debit set-up for an approved Instalment Plan by our deadline. If this is not completed on time, we may withdraw the place. Any deposit and any instalments already due remain payable under the finance agreement.
• You must attend all scheduled supervision, mentorship, masterclasses and assessment days. If you fail to attend any face-to-face component without at least 28 days’ written notice, that day is forfeited. Any rebooking is subject to availability and the applicable charges referred to in clauses 10 to 8.12.
• You must make reasonable progress throughout the programme. The standard completion window is three years from enrolment. An extension for non-compassionate reasons requires our prior written approval and payment of a £700 + VAT extension/registration fee.
• You will not be permitted to sit the final OSCE or receive any certificate, CPD confirmation or completion letter until all Fees and Charges – including any Late Payment Fees and contractual interest – have been paid in full.
• Supervised clinical activity is always subject to Model safety, Tutor availability and venue protocols. If, in our reasonable professional judgment, you demonstrate unsafe practice or insufficient competency, we may require remedial training as a condition of progression; this may include retaking a day or undertaking additional mentorship at the then-current day rate.
• Plagiarism, falsification of records or portfolios, unsafe practice, or professional misconduct may result in removal from the programme without refund and may be reported to the awarding body and/or relevant professional bodies.
• Programme-specific charges (what they are and when they apply): These charges are payable in addition to the Course Fees where specified events occur during the Level 7 programme. They are separate from any cancellation/rescheduling charges in clause 7 and this clause 8. Unless stated otherwise below, programme-specific charges are due at the time you request the relevant service (for example, a re-mark) or immediately upon triggering event (for example, a no-show). VAT is payable in addition at the prevailing rate.
  • Mentorship day charge (£900 + VAT per day). Payable if a scheduled mentorship day is not attended, or is rescheduled at short notice, to cover the fixed cost of dedicated clinical supervision, Model scheduling and clinic time. “Short notice” for this purpose means any change or non-attendance notified with fewer than 28 days’ notice measured to the scheduled start time.
  • Written exam resit (£150 + VAT). Payable if you do not attend a scheduled written assessment, or if you do not pass and request a new sitting. The fee covers assessor time, invigilation and awarding-body administration.
  • OSCE resit (£200 + VAT). Payable if you do not attend the scheduled OSCE/final filmed case, or if you do not pass and book a new sitting. The fee covers assessor time, clinical set-up and awarding-body administration.
  • Re-mark of failed assignment (£100 + VAT). Payable if you request an independent re-mark in accordance with awarding-body procedures. The original grade remains unless the re-mark changes it.
  • Extension beyond three years (£500 + VAT). Payable if you request an extension of the standard three-year completion window for non-compassionate reasons. Approval is at our discretion and subject to awarding-body timelines.
  • Package masterclass non-attendance (charged at prevailing one-day public course basis, currently 50% of the one-day fee unless otherwise stated). Payable where a masterclass included within your Level 7 package is not attended. This charge reflects venue, Tutor and Model costs committed for the date.
• Single face-to-face day charges (Level 7) — how the percentage charges work: This clause applies to single face-to-face Level 7 days (for example, a Foundation day listed at £900 + VAT), other than mentorship days (which are governed by the fixed charge in clause 10.1). It explains the percentage charges that apply if you reschedule or if you do not attend on the day. Notice is measured to the scheduled start time. Rescheduling charges are payable at the time of the reschedule request and are non-refundable. A no-show charge is payable immediately after the missed date.
  • The applicable percentages are:

• Programme-wide changes by you (Level 7) — cancelling or moving the remaining face-to-face components
  • Digital/online elements already issued are non-refundable (see clause
  • Programme-wide cancellation (you cancel all remaining face-to-face components). The following charge is deducted from any refund otherwise due and is calculated as a percentage of the face-to-face fees, measured to the start time of the first remaining component:

• Programme-wide reschedule (you move all remaining face-to-face components to a later cohort/run). Rescheduling is subject to cohort capacity, assessor availability and awarding-body windows. We will offer one alternative pathway at our discretion. The following charge is payable at the time of the request and is calculated on the face-to-face Fees:

• Rescheduled dates are offered subject to capacity. We will offer one alternative date per affected day. A Level 7 booking may not be rescheduled more than twice in total (counting both single-day and programme-wide changes under clause 13). If the list price has increased by the time of the new date, you must pay the difference before attending.
• For the avoidance of doubt, all programme-specific charges must be paid before any further tuition, assessment or certification proceeds. Where relevant, resit dates will not be confirmed until the applicable resit fee is paid.

9.     DELEGATE OBLIGATIONS AND CONDUCT

• Professional standards. Delegates must act professionally and respectfully towards Tutors, staff, Models and other Delegates. Abusive, discriminatory, harassing or disruptive conduct may result in removal without refund and, where appropriate, referral to relevant authorities.
• Attendance and punctuality. Sessions start promptly and are not repeated for late arrivals or early departures.
• Regulatory compliance. You warrant that each Delegate holds and maintains all required professional registrations, licences and insurance throughout the Course.
• Registration Form & contact details. You must complete the Registration Form accurately and keep contact details current. We are not responsible for missed communications caused by incorrect or out‑of‑date information.

10. CONFIDENTIALITY
    • The Receiving Party shall: (i) keep Confidential Information secret; (ii) use it only to perform or receive the Course; (iii) disclose it only to personnel/advisers who need to know and are bound by written obligations no less protective; and (iv) protect it with at least reasonable care. The Receiving Party is responsible for its recipients’ compliance.
    • The Receiving Party may disclose Confidential Information if required by law/regulator/court, giving prompt notice where lawful and reasonably cooperating to seek protective measures. Obligations do not apply to information the Receiving Party can demonstrate is: public (not via breach), previously known, independently developed without reference to the Confidential Information, or lawfully received from a third party without restriction.
    • On request or on completion/termination, the Receiving Party shall stop using and promptly return or securely destroy Confidential Information (including copies/notes), save that one copy may be retained for legal/regulatory compliance and evidence of compliance (subject to continuing confidentiality).
    • Model Personal Data (Delegate/Delegate duties):
      • Delegates may view Model Personal Data only as strictly necessary during demonstrations/supervised practice/assessments.
      • Delegates/Delegates must not copy, photograph, film, download, transcribe, retain or otherwise record any Model Personal Data (including screenshots/screen recordings or notes containing identifiers).
      • No use of Model Personal Data for portfolios, marketing, social media, research or any purpose outside the Course; no contacting Models directly or indirectly.
      • Any identifiable image/video use requires the Company’s prior written approval and Company-issued consent documentation signed by the Model. Delegates must not rely on their own consent forms.
      • Appropriate technical/organisational measures must be applied. Any suspected/actual Personal Data Breach must be notified to the Company within 24 hours with reasonable details and mitigation steps.
      • The Company is Controller of Model Personal Data for Course purposes. Delegates/Delegates are not authorised Controllers/Processors. If they nonetheless process Model Personal Data outside Company instructions, they do so as independent Controllers, assume full legal compliance responsibility and shall indemnify the Company for all losses, fines, claims and reasonable costs arising from such unauthorised processing.
      • On request, immediately and permanently delete any Model Personal Data and certify deletion. No transfers outside the UK/ to third parties/clouds or combining with other data unless expressly authorised in writing by the Company and compliant with Data Protection Laws.
    • Unauthorised use/disclosure may cause irreparable harm; the Disclosing Party may seek injunctive/equitable relief in addition to other remedies.
    • This clause 4 survives for 5 years from disclosure, or while information remains confidential (whichever is longer). Obligations relating to Personal Data (including Model Personal Data) survive for so long as any such data is Processed or retained.

11.  INTELLECTUAL PROPERTY RIGHTS

• All Intellectual Property Rights in any Online Content, Course Content, materials, digital resources, handouts, documentation, content, software, or other items provided in connection with the Courses (collectively, “Course Materials”) are and shall remain the sole and exclusive property of the Company or its licensors.
• Nothing in these Terms shall operate to transfer any Intellectual Property Rights from The Company to any Delegate.
• The Company grants each Delegate a personal, non-exclusive, non-transferable, revocable licence to access and use the Course Materials for the sole purpose of participating in the Courses.
• Delegates shall not sublicense, assign, transfer, reproduce, distribute, create derivative works from, display, or otherwise exploit the Course Materials except as expressly permitted under these Terms or with the Company’s prior written consent.
• Delegates shall not remove, alter, or obscure any copyright notices, watermarks, trade marks, or other proprietary notices contained in or on the Course Materials.
• Delegates shall not record, photograph, or otherwise reproduce the Course Materials (in whole or in part) without the Company’s prior written permission.
• If a Delegate becomes aware of any unauthorised use, distribution, or infringement of the Course Materials or any associated Intellectual Property Rights, the Delegate shall promptly notify The Company.
• The Company reserves the right to take any action it deems necessary to protect its Intellectual Property Rights, including suspending or terminating a Delegate’s access to a Course and pursuing legal remedies.
• Without prejudice to any other rights or remedies, the Company may: (a) immediately suspend or terminate the Delegate’s access to any Course or Course Materials; (b) issue cease-and-desist demands; (c) pursue interim and final injunctions; (d) seek damages and/or an account of profits; (e) require delivery up and destruction of infringing copies; (f) apply for search, freezing and/or disclosure orders where appropriate; and (g) use notice-and-takedown and de-indexing procedures with platforms, hosts and search engines.
• The provisions of this clause 11 shall survive the termination or expiry of these Terms and remain in full force and effect indefinitely.

12.  COURSE OUTCOMES, STANDARDS AND EXPECTATIONS

• Our Courses teach standard techniques and practices recognised in the aesthetics sector, delivered in good faith by experienced Tutors. Content evolves with sector consensus and clinical developments.
• We do not guarantee clinical outcomes, patient satisfaction, commercial returns or suitability for your patient cohort. Application of techniques in practice is your professional responsibility.
• Dissatisfaction with course content, style, Tutor, venue, Model availability, online platform or structure does not entitle you to a refund or reschedule beyond clause 7.
• Once a session has commenced, partial attendance or early departure does not give rise to any refund.

13.  PHOTOGRAPHY, FILMING AND SOCIAL MEDIA (DELEGATES)

• No recording without permission. Delegates must not take photographs, screenshots, or make audio/video recordings during any part of a Course (Online or Practical) without our prior written consent.
• Models and others. Delegates must not capture or share images/recordings of Models, other Delegates, Tutors, facilities, materials or clinical procedures without our written consent and the explicit consent of the individuals concerned.
• No social posting. Delegates must not post Course-related content (including images, footage, slides or materials) to social media or otherwise share publicly without our written permission.
• Any breach may result in immediate removal without refund and may constitute a data protection and/or confidentiality breach.

14.  COMPANY RECORDING OF SESSIONS

• We may record online or practical sessions for internal training, quality assurance and record-keeping. Where we wish to use recordings for marketing, we will obtain appropriate consents where required.
• Where Delegates are identifiable, recordings will be processed in accordance with applicable data protection law and our Privacy Policy. We will give advance notice where feasible and offer reasonable steps to minimise identification (e.g., disabling video, anonymising names).

15.  DATA PROTECTION

• We process personal data in accordance with UK data protection laws and our Privacy Policy (as updated from time to time).
• We may request and process professional registration details and other eligibility data as necessary to deliver the Course.

16.  WARRANTIES AND LIABILITY

• No exclusion of mandatory liabilities. Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded at law.
• Service standard. We will deliver Courses with reasonable care and skill.
• Subject to clause 16.1, our total aggregate liability arising out of or in connection with any Course (whether in contract, tort, negligence, breach of staTutory duty or otherwise) shall not exceed the fees actually paid for that Course.
• Subject to clause 16.1, we are not liable for: (a) loss of profit, revenue, business, goodwill or anticipated savings; (b) indirect or consequential loss; or (c) third-party claims.
• We are not liable for any travel, accommodation, parking, subsistence or other incidental costs, including where a Course is changed or cancelled in accordance with these Terms.
• You are solely responsible for holding and maintaining any licences, registrations and insurance required for clinical practice, and for how you apply techniques post-Course. We are not liable for legal, regulatory or disciplinary action arising from your professional practice.
• We do not warrant uninterrupted or error-free access to Digital Content and are not liable for outages/failures of third-party platforms/services outside our control. You are responsible for suitable equipment/software/internet.
• Delegates must follow Tutor instructions and safety protocols. We are not liable for injuries, complications or losses caused by failure to follow instructions, misuse of equipment or inadequate competency.

17.  FORCE MAJEURE

• If a Force Majeure Event prevents delivery of the affected part for more than 60 days, either party may terminate that affected part on written notice. The Company may offer a credit or refund for any undelivered element (at its discretion), less any non-recoverable third-party costs already incurred. The Company is not liable for travel, accommodation or other consequential costs.
• A party claiming that a Force Majeure Event applies must promptly notify the other with reasonable details, use reasonable endeavours to mitigate (including, where appropriate, switching to remote delivery or alternative arrangements), and keep the other party updated.
• Affected obligations are suspended for the duration of the Force Majeure Event, and the affected party has a reasonable extension of time to perform once it ceases.
• Where a Practical Course session is affected, the Company may re-locate, reschedule, and/or convert content to remote/online delivery or an equivalent alternative. Such adjustments do not entitle the Delegate to a refund provided the Course (or an equivalent) is delivered.
• Sums properly due for services already delivered remain payable notwithstanding the Force Majeure Event.

18.  GENERAL

• Assignment and subcontracting. We may assign or subcontract our rights/obligations (including to Tutors and venues) provided this does not materially reduce the Course standard. You may not assign without our written consent.
• You shall pay all sums without set-off, counterclaim, deduction or withholding (except as required by law).
• Notices must be in writing and sent by email to the address in the Booking Confirmation (or updated contact we provide). Notices are deemed received on the earlier of confirmation of receipt or the next Business Day after sending if no delivery failure report is generated.
• No partnership/agency. Nothing creates a partnership, joint venture or agency relationship between the parties.
• You must ensure the email address supplied is accurate and monitored. We are not responsible for missed communications due to incorrect or outdated details or filtering issues.
• If any provision is held invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid; if not possible, it shall be deemed deleted. The remainder remains in force.
• A failure or delay to exercise any right does not waive it.
• We may update these Terms for legal or operational reasons. The version in force when we accept your booking applies to that Course. Material changes affecting an existing booking will be notified where reasonably practicable.
• Entire agreement; no reliance. The Contract constitutes the entire agreement. You acknowledge that you have not relied on any statement not set out in the Contract.
• Third party rights. No third party has any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

19. DISPUTE RESOLUTION
    • Notice and escalation. If a dispute arises out of or in connection with this Contract, either party may serve a written notice of dispute describing the issues in reasonable detail. Within 10 Business Days of that notice, the parties’ operational leads shall meet (in person or by video) to seek a resolution. If not resolved within a further 10 Business Days, the dispute shall be escalated to each party’s senior manager or director for a second meeting within the next 10 Business Days.
    • If the dispute is not resolved under 19.1 either party may refer it to mediation by written notice. Unless otherwise agreed, the mediation shall be administered by CEDR (Centre for Effective Dispute Resolution) under the CEDR Model Mediation Procedure then in force. The parties shall seek to appoint a mediator within 14 days of the mediation notice and to hold the mediation within 30 days of the appointment. The mediation shall take place in London or by videoconference, as the mediator directs.
    • Confidential and without prejudice. The mediation is a confidential, without-prejudice process. Statements made and documents produced solely for the mediation are inadmissible in any proceedings except to enforce a settlement.
    • Each party shall bear its own costs of the dispute and shall share the mediator’s fees and the ADR provider’s administrative fees equally, unless otherwise agreed in a written settlement.
    • Courts (exclusive jurisdiction). If the dispute has not been resolved within 30 days after the mediation has concluded (or if a party refuses to mediate or fails to participate in good faith), either party may commence court proceedings.
20. GOVERNING LAW AND JURISDICTION.
    • These Terms, the Contract, and any dispute, claim or obligation arising out of or in connection with it or its subject matter or formation (including non-contractual disputes, claims or obligations), is governed by and shall be construed in accordance with the law of England and Wales (excluding its conflict-of-laws rules to the extent they would require the application of any other law).
    • Subject to clause 19, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes, claims or obligations).

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Interface Aesthetics Training

Contact: contact@interfaceaesthetics.co.uk for more details or any questions.