1.     INTRODUCTION

• These Terms apply to all Courses and related services delivered by the Company, whether delivered as Online Courses or in person as Practical Courses, including the Level 7 Course.
• By placing a booking, you confirm that you (and any Delegate you nominate) are acting wholly or mainly for purposes relating to your trade, business, craft or profession, that the Course is being purchased in a professional capacity, and that you are not contracting as a consumer. The Contract is entered into on that basis, and statutory consumer cancellation rights, including any cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not intended to apply.
• These Terms (including the Schedule), together with the Booking Confirmation and any documents expressly referenced, comprise the entire agreement between you and us for the relevant Course (the Contract).
• If you book on behalf of a Delegate or employer entity, you warrant you have authority to bind them and that they accept these Terms.
• Practical Courses are delivered at venues publicised on our website from time to time. We may change our locations from time to time. Please note, the current venue and joining details are usually confirmed in your Booking Confirmation.
• We put considerable care, planning, coordination and expense into preparing and delivering our Courses, including arranging Tutors, venues, digital content, clinical facilities, models, medical consumables and administrative support. Our Fees, and any applicable rescheduling, cancellation or ancillary charges, are intended to reflect the time, resources and commitment involved in doing so.

2.     DEFINITIONS

• • In these Terms, unless the context otherwise requires, the following definitions shall apply:

3.     FORMATION, ELIGIBILITY AND PROFESSIONAL STATUS

• • Your booking is an offer. A binding Contract is formed only when we issue a Booking Confirmation. We may decline a booking for any lawful reason.
  • No place on any Course is held or confirmed unless and until payment is made in accordance with clause 5 and we have issued a Booking Confirmation.
  • Each Delegate must meet our entry criteria and provide satisfactory evidence upon request (e.g., healthcare professional status, GMC/NMC/GDC registration, valid ID and insurance). We may refuse, suspend or cancel a booking if eligibility is not met or documentation is not provided.
  • You warrant that the Course is purchased wholly or mainly for business/professional purposes. If you book on behalf of a Delegate, you warrant they are attending in a professional capacity.

4.     COURSE DELIVERY AND ACCESS

• • Online Courses. Access is via the Learning Portal. We will issue joining details and provide Digital Content by link or attachment. You are responsible for compatible hardware/software, security settings and sufficient internet bandwidth. We may update Digital Content periodically to reflect current clinical practice.
  • Practical Courses. We will confirm date, time and venue in the Booking Confirmation and may supply pre-reading or preparatory Digital Content. Course Content may be provided on the day. Delegates must comply with all health and safety, infection-control and clinical protocols, particularly when Model Patients are present.
  • Following acceptance, we will email logistical information, links and instructions to access any attached or downloadable materials. You must ensure your email is active and monitored.
  • We may refine content, adjust schedules and substitute Tutors to maintain standards, ensure safety or reflect availability. This is not a basis for any refund.

5.     FEES, DEPOSITS, INVOICING AND PAYMENT

• • All Fees are stated in pounds sterling (GBP).
  • We may correct any obvious clerical or typographical errors in pricing or arithmetic in any quotation, invoice or Booking Confirmation, and you shall pay the corrected amount where the correction is reasonably substantiated.
  • Payment methods. All amounts are payable in GBP by the payment methods we accept from time to time. You are responsible for bank charges, card fees and currency conversion costs (if any). Payment is deemed received only when cleared funds reach our nominated account.
  • Non-Level 7 Courses. Subject to the agreed payment of a deposit in accordance with Clause 6, payment in full is required at the time of booking. No place is reserved or guaranteed until cleared funds are received and a Booking Confirmation is issued.
  • Level 7 Course. A place may be secured either by: (a) paying the full fee at the time of booking; or (b) completing both: (i) a signed credit/finance agreement approved by us or our finance partner; and (ii) the associated direct debit set-up for an approved Instalment Plan, by the deadline we notify. If those steps are not completed by the deadline, we may withdraw the provisional reservation. Any deposit or instalments already agreed or due under the finance agreement remain payable.
  • Where we accept a deposit to provisionally hold a place pending payment of the balance, that deposit is non-refundable and will be set off against the Course fee unless stated otherwise in the Booking Confirmation. For the Level 7 Course when using finance, a non-refundable deposit of at least 20% is payable up-front.
  • Invoicing and due dates. Unless expressly agreed otherwise in writing, all invoices are due and payable immediately on issue. Where a specific due date is stated on the invoice or Booking Confirmation, payment must be made by that date. Time of payment is of the essence.
  • Consequences of non-payment. If any payment fails, is reversed or becomes overdue, we may immediately: (a) disable or restrict your Account; (b) revoke access to any Digital Content or the Learning Portal; and/or (c) withhold attendance on upcoming sessions. We may also withhold supervision, practical sessions, assessments, Learning Portal access, certificates, CPD confirmations, completion letters and the right to sit final assessments until all outstanding sums (including Late Payment Fees and interest) are paid in full.
  • Application of payments. We may apply any payment received from you to the oldest outstanding invoice or amount due, and/or to Late Payment Fees, interest and costs, in such order as we reasonably determine.
  • All Fees and other amounts payable under these Terms are exclusive of VAT. VAT (at the prevailing rate) will be added to, and is payable on, all taxable supplies. For clarity, reschedule fees, cancellation/no-show charges, and administration/substitution fees are treated as further consideration for the Course and attract VAT at the prevailing rate; Late Payment Interest is exempt from VAT.
  • The Company may amend Course offerings and pricing from time to time. Unless otherwise stated in the Booking Confirmation, the applicable Fees for any Course shall be the Fees published on the Company’s website, or otherwise confirmed in writing by the Company, at the time of booking or rebooking. Any rescheduling fee, administration fee, extension fee, assessment fee, resit fee or other ancillary charge forming part of the Fees shall be as set out in the Schedule.
  • Any discounted package or promotional pricing applies only to the original booking as confirmed. If any Course or component is missed, rescheduled or rebooked, the Company may charge the applicable rescheduling fee and/or the then-current standard price for the relevant Course or component unless the Company agrees otherwise in writing.

6.     LATE PAYMENT, INTEREST, ACCELERATION AND RECOVERY

• • Late Payment Fee. If you fail to make any payment (whether an invoice or an instalment) by the due date, we may charge a Late Payment Fee per missed or late payment to reflect our administrative costs of credit control and access management.
  • Contractual interest. Without prejudice to clause 1, interest shall accrue on any overdue sum at a rate of 4% per annum above the Bank of England Base Rate, calculated daily from (and including) the due date to (but excluding) the date of actual payment in cleared funds. Interest shall compound monthly and be payable on demand.
  • Acceleration (Instalment Plans). If you: (a) miss two instalments in any rolling 12-month period; or (b) otherwise default in payment of any instalment and fail to remedy that default within seven (7) days of written notice, then all remaining instalments and any other outstanding sums under the Contract shall become immediately due and payable.
  • Suspension and withholding. Where any sum is overdue, we may suspend access to the Learning Portal and Course activities and withhold access to the final OSCE/assessment, as well as withhold certificates, CPD confirmations, completion status and any letters of attendance until all outstanding sums (including Late Payment Fees, interest and costs) are settled in full.
  • Recovery costs. You shall reimburse on demand all reasonable costs and expenses we incur in recovering overdue sums, including third-party debt collection fees and reasonable legal costs (on a standard basis), court fees and enforcement costs.
  • Persistent default and cancellation. If any amount remains unpaid 30 days after its due date, we may cancel your booking and any reserved Course places without refund and commence recovery action for all outstanding sums (including Late Payment Fees, interest and costs).

7.     CANCELLATIONS, RESCHEDULING AND ILLNESS

• • Online access (non-cancellable; no refunds). Once we issue Account credentials or enable access to any Digital Content (including the Learning Portal, links or downloads), that online element is deemed delivered and is non-cancellable. No refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure).
  • Hybrid Courses. For Courses that include both online and Practical Course sessions, the online element is non-cancellable once access is issued under clause 1. No refunds are available for any element except as expressly provided under clause 14 (Force Majeure). The Practical Course element is governed by clauses 7.3–7.12 and the Schedule.
  • Cancelling a Practical Course session or a Practical Course (no refunds; 100% payable). If you cancel a Practical Course session, or cancel all remaining sessions in a Practical Course, no refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure), and 100% of the relevant price is payable (the full session/day price for a single-session cancellation, or the total remaining Practical Fees for a whole-course cancellation). Any amounts already paid are retained. If you have paid less than 100%, you must pay the shortfall immediately.
  • Rescheduling a single Practical Course session (fees; no refunds). Subject to availability, you may request to move a Practical Course session to a later date for the same Course. No refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure). The applicable rescheduling fee, notice requirements and any related conditions are as set out in the Schedule and are payable at the time of the request.
  • Whole-course reschedule (non-Level 7; Practical Courses only). Where you request to move all remaining sessions in a Practical Course to a later cohort or run, this is subject to cohort capacity, timetable and Tutor/venue availability. We will offer one alternative run/date pattern at our discretion. The applicable rescheduling fee, notice requirements and any related conditions are as set out in the Schedule. Any Digital Content already issued remains non-cancellable under clause 1.
  • Requests and method. All cancellation and reschedule requests must be made in writing by email to the contact specified in the Booking Confirmation. The notice period is measured to the scheduled start time of the relevant session, or to the start time of the first remaining session for a whole-course reschedule. Fees and any shortfalls are due when requested.
  • You may propose a Substitute Delegate if: (a) they meet entry/eligibility criteria and complete onboarding (including the Registration Form) to our satisfaction; (b) we receive the request at least three (3) Business Days before the first affected date; (c) the Substitute (or you) pays in full for the affected session(s) or remaining Course, as applicable, and pays the applicable administration fee set out in the Schedule before the first affected date; and (d) we approve in writing. Where approved, the otherwise-applicable late rescheduling charge identified in the Schedule for the affected date(s) is waived. Digital elements already issued remain non-cancellable; no refunds are available.
  • Personal circumstances not excepted. Personal circumstances affecting a Delegate, including illness, inability to travel or childcare issues, do not entitle the Delegate to a refund, waiver or credit except as expressly provided in these Terms.
  • Our changes. We may cancel, relocate or amend a Course (including venue, Tutor, timing or content) for operational reasons or due to a Force Majeure Event. If we cancel a Practical Course session, we will offer either: (a) an alternative date at no additional charge; or (b) a credit against a future date/course. We are not liable for travel, accommodation, parking or incidental costs.
  • Late arrival and punctuality. Sessions start promptly. If a Delegate arrives more than 45 minutes after the scheduled start, we may refuse entry to avoid disruption; the session will be treated as a no-show and the applicable charge under these Terms and the Schedule will be due.
  • No partial refunds and no entitlement arising from dissatisfaction. Once a session has commenced, no refund, credit or reduction in Fees is available by reason of late arrival, early departure or partial attendance. Dissatisfaction with any element of the Course (including content, teaching style, Tutor, venue, Model Patients, platform or structure) does not entitle you to a refund or reschedule beyond the rights expressly set out in these Terms.

8.     LEVEL 7 COURSE – SPECIAL TERMS

• • This clause 8 applies only where the Delegate has booked the Level 7 Course (VTCT Level 7 Postgraduate Diploma in Injectables). For the avoidance of doubt, the Fees for the Level 7 Course are the price of the programme as a whole and not of individual training days, mentorship days or assessment events. Withdrawal, suspension, non-attendance or failure to progress does not cancel the obligation to pay the full Fees, subject only to clause 14.
  • Scope and duration. The Level 7 Course typically runs for 12–36 months and includes guided learning, digital learning via the Learning Portal, supervised clinical practice and mentorship to build a portfolio, masterclasses and workshops, and assessments including a final OSCE. Delivery order and modes may be adjusted within awarding-body rules.
  • Entry, confirmation and finance. You must meet entry criteria, complete the Registration Form, maintain appropriate professional registration and insurance, and follow clinical governance and safety requirements. A place on the Level 7 Course is confirmed only on: (a) full payment of the Fees for the Level 7 Course; or (b) completion of both an approved credit/finance agreement and the direct-debit set-up for an approved Instalment Plan by our deadline. If those steps are not completed on time, we may withdraw the place. Any deposit and any instalments already due remain payable under the finance agreement.
  • Attendance and progress. You must attend all scheduled supervision, mentorship, masterclasses and assessment days. If you fail to attend any face-to-face component without at least 28 days’ written notice, that day is forfeited. Any rebooking is subject to availability and the applicable charges under this clause 8 and the Schedule. You must make reasonable progress throughout the programme. The standard completion window is three years from enrolment. An extension for non-compassionate reasons requires our prior written approval and payment of the applicable extension fee set out in the Schedule.
  • Payment condition for assessment and certification. You will not be permitted to sit the final OSCE or receive any certificate, CPD confirmation or completion letter until all Fees and charges (including any Late Payment Fees and contractual interest) have been paid in full.
  • Safety and competency. Supervised clinical activity is always subject to Model Patient safety, Tutor availability and venue protocols. If, in our reasonable professional judgment, you demonstrate unsafe practice or insufficient competency, we may require remedial training as a condition of progression; this may include retaking a day or undertaking additional mentorship at the then-current day rate or the then-current applicable fee.
  • Academic integrity and conduct. Plagiarism, falsification of records or portfolios, unsafe practice or professional misconduct may result in removal from the programme without refund and may be reported to the awarding body and/or relevant professional bodies.
  • Online elements (non-cancellable; no refunds). Once we issue Account credentials or enable access to Digital Content for the Level 7 Course, that online element is deemed delivered and is non-cancellable. No refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure).
  • Cancelling Level 7 Practical components (no refunds; 100% payable). If you cancel a Level 7 Practical session, or cancel all remaining Level 7 Practical components, no refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure), and 100% of the relevant price is payable (the full day price for a single-day cancellation, or the total remaining face-to-face Fees for a programme-wide cancellation). Any amounts already paid are retained. If you have paid less than 100%, you must pay the shortfall immediately.
  • Rescheduling a single Level 7 face-to-face day (fees; no refunds). Subject to availability, you may request to move a Level 7 face-to-face day for the same pathway. No refunds are available in any circumstances except as expressly provided under clause 14 (Force Majeure). The applicable rescheduling fee, no-show consequences and any related conditions are as set out in the Schedule. For the avoidance of doubt, mentorship days are subject to the separate programme-specific charges set out in the Schedule.
  • Programme-specific charges. In addition to the Course Fees, the programme-specific charges applicable to the Level 7 Course, including mentorship day charges, resit fees, re-mark fees, extension fees and any charges for missed packaged masterclasses, are as set out in the Schedule.
  • Programme-wide reschedule (Level 7; Practical components). Where you request to move all remaining Level 7 face-to-face components to a later cohort/run, this is subject to cohort capacity, assessor availability and awarding-body windows. We will offer one alternative pathway at our discretion. The applicable rescheduling fee, notice requirements and any related conditions are as set out in the Schedule.
  • Rescheduling limits and price changes. A Level 7 booking may not be rescheduled more than twice in total (including single-day and programme-wide changes), unless the Company expressly agrees otherwise in writing. If the then-current standard price for the relevant Session or component has increased by the time of the new date, you must pay the difference before attending, to the extent provided in the Schedule.
  • Requests and method. All cancellation and reschedule requests must be made in writing by email to the contact specified in the Booking Confirmation. The notice period is measured to the scheduled start time of the relevant component, or to the start time of the first remaining component for a programme-wide reschedule. Fees and any shortfalls are due when requested.
  • Substitution on the Level 7 Course is not permitted under any circumstances. A place on the Level 7 Course is personal to the registered Delegate and cannot be transferred or substituted to another individual at any stage of the programme. Digital elements already issued remain non-cancellable; no refunds are available.
  • Payment obligations continue to apply. Programme-wide cancellation or rescheduling does not alter your obligations under any finance/credit agreement or Instalment Plan. Acceleration and withholding provisions continue to apply. No final assessment or certification will take place until all sums due are paid in full.
  • No entitlement arising from dissatisfaction. Dissatisfaction with any element of the Level 7 Course (including content, teaching style, Tutor, venue, Model Patients, platform or structure) does not entitle you to any refund or fee waiver except as expressly provided in these Terms.

9.     DELEGATE OBLIGATIONS AND CONDUCT

• • Professional standards. Delegates must act professionally and respectfully towards Tutors, staff, Model Patients and other Delegates. Abusive, discriminatory, harassing or disruptive conduct may result in removal without refund and, where appropriate, referral to relevant authorities.
  • Preparation and entry requirements. Completion of required pre-course learning (including any online modules or assigned reading) is a condition of entry to Practical sessions. We may refuse entry if prerequisites are not met; applicable no-show/rescheduling charges apply under clauses 7 and 8.
  • Attendance and punctuality. Sessions start promptly and are not repeated for late arrivals or early departures. Delegates bear the risk of travel delays and must plan accordingly.
  • Regulatory compliance. You warrant that each Delegate holds and maintains required professional registrations/licences/insurance throughout the Course and complies with clinical governance and safety requirements.
  • Recording, social media and confidentiality. Delegates must not record or photograph Course Materials, sessions or Model Patients without our written consent and Company-issued consent documentation (see clauses 10 and 11).

10.  CONFIDENTIALITY

• • Each party (Receiving Party) shall keep the other party’s Confidential Information confidential, use it only to perform/receive the Course, disclose it only to personnel/advisers who need to know and are bound by no-less-restrictive obligations, and protect it with at least reasonable care. The Receiving Party is responsible for its recipients’ compliance.
  • Required disclosure. The Receiving Party may disclose Confidential Information if required by law/regulator/court, giving prompt notice where lawful and reasonably cooperating to seek protective measures. Obligations do not apply to information that is public (other than via breach), previously known, independently developed without reference to the Confidential Information, or lawfully received from a third-party without restriction.
  • Return/destruction. On request or on completion/termination, the Receiving Party shall cease use and promptly return or securely destroy Confidential Information (including copies/notes), save that one copy may be retained for legal/regulatory compliance and evidence of compliance (subject to continuing confidentiality).
  • Model Personal Data. Delegates may view Model Personal Data only as strictly necessary during demonstrations/supervised practice/assessments. Delegates must not copy, photograph, film, download, transcribe, retain or otherwise record Model Personal Data; no use for portfolios, marketing, social media, research or any external purpose; no contact with Model Patients. Any identifiable image/video use requires our prior written approval and Company-issued consent documentation signed by the Model Patient. Any suspected breach must be reported within 24 hours. We are the Controller for Model Personal Data for Course purposes; any unauthorised processing is at the Delegate’s own risk and cost and must indemnify us for resulting losses.

11.  INTELLECTUAL PROPERTY RIGHTS

• • All Intellectual Property Rights in any Online Content, Course Content, materials, digital resources, handouts, documentation, content, software, or other items provided in connection with the Courses (collectively, Course Materials) are and shall remain the sole and exclusive property of the Company or its licensors.
  • Nothing in these Terms operates to transfer any Intellectual Property Rights from the Company to any Delegate. We grant each Delegate a personal, non-exclusive, non-transferable, revocable licence to access and use the Course Materials solely for that Delegate’s learning on the Course.
  • Delegates shall not sublicense, assign, transfer, reproduce, distribute, create derivative works from, display, or otherwise exploit the Course Materials except as expressly permitted under these Terms or with the Company’s prior written consent, and shall not remove or alter any proprietary notices. We may suspend access and pursue legal remedies for infringement.

12.  COURSE OUTCOMES, STANDARDS AND EXPECTATIONS

• • Our Courses teach standard techniques and practices recognised in the sector, delivered with reasonable care and skill by experienced Tutors. Content evolves with sector practice.
  • We do not guarantee clinical outcomes, patient satisfaction, commercial returns or suitability for your patient cohort. Application of techniques is your professional responsibility.
  • Dissatisfaction with any element of a Course does not entitle you to a refund, credit, reschedule or reduction in Fees.

13.  DATA PROTECTION

• • We process personal data in accordance with UK data protection law and our Privacy Policy (as updated from time to time).
  • We may request and process professional registration details and other eligibility data as necessary to deliver the Course.

14.  FORCE MAJEURE

• • Suspension and remedy. If a Force Majeure Event prevents or materially delays delivery of the affected part of the Course, the affected obligations are suspended for the duration of the event. We will use reasonable endeavours to perform by rescheduling, relocating and/or switching to remote/online delivery. No refunds are available; the sole remedies are (a) rescheduling the affected element; and/or (b) issuing a credit note for the price of the undelivered element, less any non-recoverable third-party costs already incurred, to be used within 12 months.
  • Termination of the affected part. If performance of the affected part remains prevented for more than 60 days, either party may terminate that affected part by written notice. On such termination, no refund is payable; we will provide a credit note calculated in accordance with clause 1(b). We are not liable for travel, accommodation, parking or any consequential or incidental costs.
  • Notice and mitigation. A party invoking Force Majeure must promptly notify the other with reasonable details, use reasonable endeavours to mitigate (including, where appropriate, switching to remote delivery or alternative venues), and provide reasonable updates. Sums properly due for services already delivered (including Digital Content already issued) remain payable.
  • Matters not constituting Force Majeure. For the avoidance of doubt, personal illness (including a positive COVID-19 test), inability to travel, transport disruption, childcare issues, employment or rota conflicts, and failure to obtain leave, a visa or insurance do not constitute a Force Majeure Event.
  • Compassionate credit (discretionary; not Force Majeure). Personal circumstances affecting a Delegate (including illness, bereavement or analogous events) do not constitute a Force Majeure Event. However, at our sole discretion — and on receipt of reasonable supporting evidence provided before the scheduled start time — we may offer either: (a) a one-time reschedule to the next available run; or (b) a non-transferable credit note for the price of the affected Practical session/day (or, for programme-wide requests, the affected face-to-face component(s)), less any non-recoverable third-party costs, valid for 12 months. No cash refunds are available. Digital elements already issued remain non-cancellable. A compassionate credit does not increase any rescheduling caps elsewhere in these Terms or the Schedule.
  • Learning Portal access. Where appropriate, we may extend access periods to Digital Content commensurate with the suspension. Digital elements already issued remain non-cancellable; no refunds are available.

15.  WARRANTIES AND LIABILITY

• • Mandatory liabilities. Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded at law.
  • Service standard. We will deliver Courses with reasonable care and skill.
  • Liability cap. Subject to clause 1, our total aggregate liability arising out of or in connection with any Course (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the Fees actually paid for that Course.
  • Subject to clause 15.1, we are not liable for: (a) loss of profit, revenue, business, goodwill or anticipated savings; (b) indirect or consequential loss; or (c) third-party claims.
  • Incidental costs. We are not liable for travel, accommodation, parking, subsistence or other incidental costs, including where a Course is changed or cancelled in accordance with these Terms.
  • Professional responsibility. You are solely responsible for holding and maintaining any licences, registrations and insurance required for clinical practice, and for how you apply techniques post-Course. We are not liable for legal, regulatory or disciplinary action arising from your professional practice.
  • Digital access. We do not warrant uninterrupted or error-free access to Digital Content and are not liable for outages/failures of third-party platforms/services outside our control. You are responsible for suitable equipment/software/internet.
  • Delegates must follow Tutor instructions and safety protocols. We are not liable for injuries, complications or losses caused by failure to follow instructions, misuse of equipment or inadequate competency.
  • Each Delegate must ensure that they hold, or are otherwise covered by, appropriate professional indemnity insurance and any other insurance required for the clinical activities they undertake. The Company does not provide insurance cover for Delegates’ independent clinical practice, treatment, prescribing or patient care. The Company may require evidence of appropriate insurance or indemnity arrangements before permitting attendance at any Practical Course, live model session or other clinical component.

16.  DISPUTE RESOLUTION

• • Notice and escalation. If a dispute arises out of or in connection with this Contract, either party may serve a written notice of dispute describing the issues in reasonable detail. Within ten (10) Business Days of that notice, the parties’ operational leads shall meet (in person or by video) to seek a resolution. If not resolved within a further ten (10) Business Days, the dispute shall be escalated to each party’s senior manager or director for a second meeting within the next ten (10) Business Days.
  • If the dispute is not resolved under clause 16.1, either party may refer it to mediation by written notice. Unless otherwise agreed, the mediation shall be administered by CEDR under the CEDR Model Mediation Procedure then in force. The parties shall seek to appoint a mediator within 14 days of the mediation notice and to hold the mediation within 30 days of the appointment. The mediation shall take place in London or by videoconference, as the mediator directs. The mediation is confidential and without prejudice. If the dispute is not settled within 60 days of the mediator’s appointment, either party may commence court proceedings.

17.  GENERAL

• • Assignment and subcontracting. We may assign or subcontract our rights/obligations (including to Tutors and venues) provided this does not materially reduce the Course standard. You may not assign without our written consent.
  • Payment without set-off. You shall pay all sums without set-off, counterclaim, deduction or withholding (except as required by law).
  • Notices must be in writing and sent by email to the address in the Booking Confirmation (or updated contact we provide). Notices are deemed received on the earlier of confirmation of receipt or the next Business Day after sending if no delivery failure report is generated.
  • No partnership/agency. Nothing creates a partnership, joint venture or agency relationship between the parties.
  • You must ensure the email address supplied is accurate and monitored. We are not responsible for missed communications due to incorrect or outdated details or filtering issues.
  • If any provision is held invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid; if not possible, it shall be deemed deleted. The remainder remains in force.
  • A failure or delay to exercise any right does not waive it.
  • We may update these Terms for legal or operational reasons. The version in force when we accept your booking applies to that Course. Material changes affecting an existing booking will be notified where reasonably practicable.
  • Entire agreement; no reliance. The Contract constitutes the entire agreement. You acknowledge that you have not relied on any statement not set out in the Contract.
  • Third-party rights. No third-party has any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
  • If there is any conflict between these Terms, the Booking Confirmation and any Schedule, the following order of precedence applies unless expressly agreed otherwise by a director in writing: (a) any Special Terms in the Booking Confirmation expressly stated to vary these Terms; (b) the Schedule; and (c) these Terms.

18.  GOVERNING LAW AND JURISDICTION

• • These Terms, the Contract, and any dispute, claim or obligation arising out of or in connection with it or its subject matter or formation (including non-contractual disputes, claims or obligations), are governed by and shall be construed in accordance with the law of England and Wales.
  • Subject to clause 16, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes, claims or obligations).

SCHEDULE

RESCHEDULING, REBOOKING AND ANCILLARY CHARGES

1. General Principles
2. This Schedule forms part of the Contract and sets out the charges, notice periods, rebooking rules and ancillary fees applicable to Courses.
3. All charges and fees in this Schedule are exclusive of VAT unless expressly stated otherwise. VAT will be added where applicable at the prevailing rate.
4. The Company may amend Course offerings and pricing at any time. The applicable price for any Course shall be the price published on the Company’s website, or otherwise confirmed in writing by the Company, at the time of booking or rebooking.
5. Any rescheduling fee, administration fee, extension fee, assessment fee, resit fee or other ancillary charge payable under the Terms shall be as set out in this Schedule, unless otherwise confirmed in writing by the Company.
6. Any discounted, promotional or package pricing applies only to the original booking as confirmed. If any Course, Session or component is missed, cancelled, rescheduled or rebooked, the Company may charge:
7. the applicable fee set out in this Schedule; and/or
8. the then-current standard price for the relevant Course, Session or component,
   unless the Company agrees otherwise in writing.
9. Where a Course, package or programme includes multiple Sessions or components, the Company may assign or specify individual prices for those Sessions or components in the Booking Confirmation, on its website or otherwise in writing. Those prices shall apply for the purpose of any cancellation, rescheduling, rebooking, credit or other charge under the Terms.
10. Unless the Company expressly agrees otherwise in writing, any rebooked Session or component is subject to the pricing, fees and charges in force at the time of rebooking.
11. All rescheduling, rebooking, substitution, and compassionate arrangements remain subject to availability, timetable constraints, Tutor availability, venue availability and, where relevant, awarding-body requirements.
12. The Company is not obliged to offer more than one alternative date, run, cohort or pathway for any rescheduled Session or component.
13. If the Delegate does not confirm an alternative offered by the Company within 5 Business Days, the request may be treated as lapsed and the original cancellation / non-attendance consequences may apply under the Terms.
14. Non-Level 7 Practical Courses
15. This Part 2 applies to Practical Courses other than the Level 7 Course.
16. Where a face-to-face masterclass, workshop or other Practical component is included within a package, it shall be treated as an individual Session for the purpose of rescheduling, no-show and rebooking charges.
17. Where a Practical Session or component is missed, moved or rebooked:
18. the applicable rescheduling fee in this Part 2 shall apply; and
19. the Company may charge the then-current standard price for the relevant Session or component, rather than any discounted or package rate originally applied, unless the Company agrees otherwise in writing.

Non-Level 7 Practical Courses – rescheduling and non-attendance

3. Level 7 rescheduling and rebooking
4. This Part 3 applies only to the Level 7 Course.
5. For the purposes of rescheduling, rebooking and pricing, the Company may assign an individual price to each face-to-face Session, workshop, masterclass, mentorship day, assessment event or other component of the Level 7 Course.
6. If the then-current standard price for the relevant Level 7 day, Session or component has increased by the time of the new booked date, the Delegate must pay the difference before attending.

Level 7 – rescheduling and non-attendance

4. Level 7 programme-specific charges
5. The following charges apply in addition to the Course Fees where the relevant event occurs.

5. Administrative and ancillary charges

1. Interest on overdue sums
   Contractual interest on overdue sums accrues at 4% per annum above the Bank of England Base Rate, calculated daily, in accordance with the Terms.

1. Package, discount and component pricing rules

1. Any discounted, promotional or package pricing applies only to the original booking as confirmed.
2. Where a Delegate originally booked at a discounted or package rate and later requests a reschedule, rebooking or replacement Session/component, the Company may charge:
3. the applicable rescheduling fee in this Schedule; and/or
4. the then-current standard price for the relevant Session or component,
   unless the Company agrees otherwise in writing.
5. Where a package or programme includes individually selectable or optional components, including elective practical modules or add-on Courses, the Company may assign an individual value to each such component. That value may be used when calculating any applicable rescheduling fee, replacement booking fee, credit or other charge.
6. For Level 7 packages and any other bundled Course arrangements, the fact that an overall package price was offered does not prevent the Company from identifying the current standard price or component value of an individual Session or component for rescheduling, rebooking, replacement or non-attendance purposes.

1. Operational rules

1. All rescheduling, substitution, compassionate credit or other discretionary accommodation remains subject to:
2. availability;
3. operational constraints;

• Tutor and venue availability;

1. any applicable awarding-body requirements; and
2. payment of any outstanding Fees and charges.
3. No rescheduling, substitution, or other accommodation waives any outstanding payment obligation or affects the Company’s rights in relation to overdue sums.
4. This Schedule supplements the Terms. If there is any inconsistency between this Schedule and the Terms, the order of precedence in the Terms shall apply.

SUMMARY OF ADDITIONAL CHARGES

This page is a convenience summary only. It does not replace the Schedule above. In the event of any inconsistency, the Schedule shall prevail. All charges are exclusive of VAT unless stated otherwise.

Non-Level 7 Courses

Level 7 Course